Refund policy

Returns & Exchanges

New, unopened products, may be returned for a full refund of the purchase price, not including shipping, within thirty (30) days of receiving the item. To be eligible for a refund, items must be unused and in the original packaging. 

Prints and posters are not eligible for a return or exchange.

All other items may be returned for defect only within seven (7) days of receiving the item. Please allow at least fourteen (14) days for returns to be processed. 

Buyer pays for return shipping.

 

Return Shipping

Buyers are responsible for return shipping. Shipping costs are non-refundable. If you receive a refund for a new, unused item, the cost of shipping will be deducted from your refund.


Convention Returns

There are no returns on items bought from our booths during a convention.

 

Contact Us

We want you to be happy with your purchase! If, for some reason, you are not happy with your purchase, we’re here to help! Please, email us at contact@dialupgames.com if you have any questions and we’ll do our best to resolve any issues you may have.